TRAINING SERVICES
Platypus Consulting Limited offers Accredited ITIL® Foundation training and tailored IT Service Management sessions. Training can be delivered in small or large groups, either on-site at your location, or at a conveniently located professional venue.
ITIL Accredited Training is based on a credit system. Click here to find out more about this scheme and navigate the path towards ITIL Expert.
- ITIL Foundation Certificate.
- This 3-day course provides a good grounding of the Service Lifecycle, including processes, key concepts and terminology.This course is based on the official Lifecycle Books (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement). There is no pre-requisite for this course which involves 18 hours of study based on the Foundation Syllabus including a sample exam. This is required to be completed in order to take the official 1-hour multiple-choice exam. The maximum number of students per class is 25. This course is accredited by Loyalist Certification Services.
Tailored IT Service Management Sessions provide an introduction to IT Service Management based for specific groups within your organization:
- Service Management Awareness:
- A half-day session providing an introductory overview of Service Management
- Service Management Executive Overview:
- A 2-hour targeted briefing session, aimed at senior managers, to explain the benefits of using Service Management.
- Planning to Implement Service Management:
- A half day session to develop skills for planning and implementing IT Service Management initiatives
- ITIL Intermediate Certificates:
- Lifecycle Stream: 5 training modules, one focusing on each phase of the Service Lifecycle.
- Capability Stream: 4 training modules based on process implementation and management for clustered groupings of ITIL areas.
- Managing Across The Lifecycle: A certificate to consolidate learning gained through the intermediate Lifecycle and Capability Streams, required in order to gain the ITIL Expert Certificate.
Should you have additional requirements for the following intermediate training, please contact us for further details: